Waitrose has signed a new 10-year technology deal that it said would support the continued rollout of new in-store concepts, including its fledgling food concepts.
The deal with IT company PCMS will enable store staff to use tablet devices to take payments using a service called Vision On Demand.
Charles Webb, Waitrose head of IT delivery, said: “We’re delighted to be implementing the PCMS’ OnDemand platform. This will allow us the operational agility to deploy new applications when and where we want in the future.
“With different store concepts, such as Grazing and Juice Bars, we want the flexibility to operate mobile payment devices and to launch new ideas quickly, while maintaining a reliable customer-centric shopping experience. PCMS will be instrumental in helping us to deliver this.”
The retailer’s new grazing concept, which provides eat-in-store tapas, bakery, juice bars and wine will be rolled out to a further 20 outlets on top of the existing 64.
