Customer feedback not effectively used by 40% companies

Guest engagement is ranked as important by 95% of companies but only 60% are using that information to drive action plans and the same number are feeding it back to site managers, according to new research


This article is only available to registered users or subscribers

Already have an account? SIGN IN HERE

Gated access promo

Register now to access exclusive news, insight and analysis of the UK’s dynamic eating and drinking out sector.

Learn more about MCA here

Alternatively subscribe for unrestricted access to all content. Contact us for more information