Chilango boosts throughput by 22.5% with kiosk tech

Burrito brand Chilango has boosted its throughput by up to 22.5% during busy periods after installing self-ordering kiosks, CEO Eric Partaker has revealed.

With top performing locations “maxed out” on 400 transactions an hour, Chilango has added a further 90 transactions an hour in the first six weeks of introducing the new technology.

Partaker said the Vita Mojo operating system had boosted overall average transaction value by 12% among reoccurring guests, with guacamole being ordered 10% more frequently.

He said the system was also helping Chilango learn more about its guests.

Partaker said: “Opinions are great, but data’s better. The transactions through the kiosks mean we’re able to see exactly what our guests are buying and how frequently, so we can better serve them in the future.

“This is helping us in our mission to go from analogue to digital, through personalisation, automation, big data – all of which is dropping to the bottom line.”