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SSP has opened a Starbucks at Heathrow Terminal 5 with a new store design.  

The 252 sq ft space has 50 seats, nine coffee machines, and aims to create an ”innovative dining experience.”

Inspired by the natural landscapes of coffee-growing regions, the new store is designed to offer an immersive experience focused on the centrally positioned bar.

Layered curved ceilings are a nod to the mountainous terrain of the coffee farms, complemented by a natural colour scheme. There are also walkways to help passengers navigate their way through the store. 

The coffee shop, located in the terminal’s airside departures area, features two separate counters to help serve busy travellers efficiently, whether they order at the till or in advance via their phone.

“This new store at Terminal 5 is our flagship Starbucks at the country’s flagship airport,” said Kari Daniels, CEO of SSP UK & Ireland. “We know how important it is for our customers to be served promptly – especially when they have a flight to catch.

”The customer journey and efficiency are at the heart of our operations, and we’ve made sure that the design of this new store allows for quick and easy service for passengers on the go. We’ve also ensured the store is future proofed to manage growing customer numbers into the future.”

The new store builds on SSP and Starbucks’ 17-year partnership. The first joint store opened at Heathrow in 2012 and SSP now operates four across the terminals. 

Duncan Moir, Starbucks EMEA president, added, “We are delighted to welcome passengers and staff to our new store in Heathrow. The UK remains a key market for Starbucks and this opening marks another important step in our growth and investment plans, in partnership with our long-standing licensees, including SSP.

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”We are focused on meeting our customers where they are, bringing the iconic Starbucks Experience to more people right across the UK, whether that’s in the heart of local communities, or offering a vital rest stop while travelling”.

Fraser Brown, retail director at Heathrow, added: “Heathrow is proud to launch Terminal 5’s newest Starbucks location, designed with passengers in mind. In partnership with SSP and Starbucks, we have created an innovative dining experience to suit each passenger’s journey through the airport.

”As a record 30 million passengers are set to travel through Heathrow this summer, this latest launch demonstrates the success of our retail strategy and Heathrow’s commitment to making every journey better.”

 

 

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