Deliveroo has started trialling a new ‘£3.75 per delivery’ model in certain parts of London and in Bristol and Brighton, after feedback from its rider surveys suggested that flexibility was most important thing about their jobs.
Dan Warne, UK & Ireland managing director at Deliveroo, said: “We’ve designed this trial to enhance flexibility, allowing riders to work whenever they want by logging on-and-off as desired. Rider feedback is key to everything we do and we’ve built-in a process throughout the trial to ensure continuous communication and drop-in information sessions are available to all riders.
“The 2.2km size of each delivery zone has been designed with delivery distance and time in mind. Following extensive testing, this zone size was found to be the optimum size for ensuring that riders can complete 2-3 orders an hour safely and with plenty of time, while still receiving fees of more than £10 per hour across the lunch and dinner times our riders work.
“We’ve developed this trial to better reflect the way that riders work with us. Along with this increased flexibility, we’ve seen average hourly fees for riders in previous trials rise to over 2.1 times the previous payment model at our busiest times.
