Azzurri CEO Steve Holmes: Things are changing all the time

Do you remember what is was like to go to a restaurant and order a plate of spaghetti? I miss it hugely, and I’m just a hungry customer. So how does Azzurri CEO Steve Holmes, who runs 295 restaurants, feel about seeing his entire estate shut down? “It’s desperately sad, because we’ve made really strong progress over the last four years,” he says. “Zizzi’s NPS score moved up to number six, the highest ever. Ask was also racing up. We opened an Ask in Westfield just before everything closed and it was trading incredibly well.”