Where to begin? The events of the last four months have been disastrous for everyone, from the smallest SME to the global economy, not to mention the general public. And the face of hospitality has significantly changed. Since lockdown lifted I’ve been served by people in branded face masks, full face transparent visors and had my temperature taken with a thermo-imaging gun. I’ve been barked at for stepping the wrong way, smiled at for stepping the right way
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