A pub company has been found in breach of its code of practice and the spirit of its code of practice, in the first case to go through the newly formed Pubs Independent Conciliation & Arbitration Service (PICA-Service), writes Michelle Perrett. PICA-Service was formed as part of the self-regulation agreement between the Government and the British Beer & Pub Association (BBPA), to regulate the pub company and tenant relationship. PICA-Service is designed to provide tied tenants and lessees, whose pub companies are bound by the Industry Framework Code (IFC), with formal dispute resolution on individual company codes of practice and other relevant issues. During the first hearing an award for damages was made and the licensee complainant was invited to submit an application for costs. There was also a second case submitted against another unnamed pub company in which the PICA-Service panel decided that it did come within its remit. No information is available about the identities of either the pubco or the licensee due to confidentiality agreements. The news of the cases comes in the same week that the BII (British Institute of Innkeeping) endorsed the latest version of the IFC, despite admitting that there is “further work to be done”.