Ninety nine percent of Hall & Woodhouse pub tenants are satisfied with their area managers, according to a new survey conducted on behalf of the company. It compares to 88% last year and against a benchmark figure from across the industry of 85%, Hall & Woodhouse said. The figures, included in the Dorset brewer’s fourth annual business partner survey, found 90% agreed that their area manager showed a good understanding of their business, compared with a benchmark of 78%, and 7% believed they behaved with “honesty and integrity”. Overall, 93% were happy with the support they received from head office, against a benchmark of 73%. The group also scored 90%-plus in terms of its training courses and on-time deliveries. The survey was carried out by Elliott Marketing and PR. “It is very satisfying to receive such positive feedback from our business partners on how we live up to their expectations. The scores reflect the commitment, effort and professionalism of the team. We use the survey to help us develop new initiatives so that we continue to improve our support and performance,” said Matt Kearsey, business partnerships director at Hall & Woodhouse. Meanwhile, the survey found that 76% of publicans preferred not to order online or electronically.