Food allergic consumers more confident about eating out

20 Jul 2017

People with food allergies and intolerances are now more confident about eating out

Poll highlights challenges of securing loyalty

20 Jul 2017

A new survey has highlighted the challenges of securing loyalty among young adults.

Consumer confidence drops for third quarter in a row

18 Jul 2017

UK consumer confidence has dropped for the third quarter in a row with a three percentage point fall in the three months to June

Licensees fear pubs falling short for millennials

18 Jul 2017

An MCA survey has laid bare the fears of licensees that pubs are falling short when it comes to attracting millennials.

Restaurant spend bucks wider consumer slowdown

14 Jul 2017

Consumers are spending an increasing portion of their personal budgets on restaurants, while growth in wider spending slows, near research from Cardlytics reveals.

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Hungry Horse exterior

Pub brands ring changes on regional menu pricing

10 Apr 2017

MCA’s Menu Tracker has given Steve Gotham the opportunity to look at the latest menu releases by top leading pub chains Hungry Horse and JD Wetherspoon

Nando's loyalty card

Recipe for engagement

13 Feb 2017

New research shows that 94% of UK consumers are willing to join a loyalty scheme but also highlights the challenge that they have never been harder to please. James Wallin examines what the data has to say about the secret of winning consumer loyalty to your programme.


Customer service stars of 2016

03 Jan 2017

MCA director of insight, Steve Gotham, looks at which operators topped the league tables for friendly and speedy service during 2016 and what lessons we can learn from their success.


Counting the cost of pay rises

21 Nov 2016

According to the latest analysis by Fourth, real hourly pay in hospitality has raced ahead of the National Living Wage to hit £7.71. 

Toby Carvery logo

Scores on the doors

07 Nov 2016

The latest data from MCA’s comprehensive Eating Out Panel has revealed a strong showing for pub companies, outperforming their restaurant counterparts in terms of net promoter scores throughout the day. MCA’s director of insight, Steve Gotham, looks at some of the reasons the Great British pub is still resonating so strongly with consumers.

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Consumer Dashboards

MCA News & Opinion subscribers also receive the Eating Out Panel monthly Consumer Dashboard - the UK's most accurate and insightful continuous dataset on eating out trends. The analysis provides monthly tracking of consumer behaviour and perceptions.

MCA Consumer dashboard - June

MCA Consumer Dashboard - June

The lastest data from MCA’s Eating Out Panel shows significant frequency decreases in June are a continuation of concerning trends recorded throughout 2017 so far, with the exception only of May.

May 2017

MCA Consumer dashboard – May

The latest data from MCA’s Eating Out Panel shows that aided by an especially soft comparative in May 2016, participation, frequency and average spend all increased in May 2017, following a period of far more concerning results earlier in 2017.

MCA Eating Out Panel dashboard: April

The latest data from MCA’s Eating Out Panel shows that the late Easter weekend and favourably dry weather helped to bump up participation in April to a record high of 95%.

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Upcoming Events

The Restaurant Conference 2017

The Restaurant Conference 2017

This year’s conference will draw on expertise and insight from both inside and outside the industry to provide solutions to these issues and a road map for the future of the market. 

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MCA's commentators and opinion makers