Nicholas Lander expressed his displeasure at an “unprofessional and inhospitable” billing practice at the newly-opened Galvin at Windows, in the West End of London. He writes in the Financial Times how annoyed he was a the restaurant, on the 28th floor of the Hilton, on Park Lane when an optional service charge of 12.5% was added to the bill and the next line left blank for the tip. The restaurant also failed to close out the total on the credit card bill. This, he says could lead to an unsuspecting customer paying the service charge twice. He says this practice is commonplace in London but establishments that do this should know better. Financial Times (Weekend) 22/07/06 page 4